Privacy policy

Personify.design (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect your data when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping details

  • Order history

  • Uploaded artwork or files

  • Payment details (processed securely by our payment provider)

1.2 Automatically Collected Information

  • IP address

  • Browser type and device details

  • Pages viewed and time spent

  • Cookies and other tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Send order updates and confirmations

  • Provide customer support

  • Improve our products and services

  • Detect and prevent fraud

  • Send promotional offers (only if you opt in)

We do not sell or share your personal information with third parties for marketing.

3. Payment & Security

Payments are processed securely through trusted third-party providers (such as Stripe, PayPal, or Shopify Payments).
We do not store your full credit card information on our servers.

Our website uses SSL encryption and standard security protocols to protect your data.

4. Cookies & Tracking

We use cookies to:

  • Keep your cart active

  • Personalise your browsing experience

  • Analyse website traffic

  • Improve functionality and performance

You can control cookie settings through your browser.

5. Sharing Your Information

We only share your data with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shipping carriers

  • Website hosting platforms

  • Email service providers

These partners are required to protect your data and cannot use it for their own marketing.

6. Uploaded Artwork

When you upload images or designs for DTF printing, gang sheets, or custom apparel:

  • You confirm that you own the rights to use the artwork.

  • We store your files securely for the purpose of production.

  • We do not share or reuse your artwork without permission.

7. Data Retention

We retain your information only as long as necessary to:

  • Complete your orders

  • Meet legal and tax requirements

  • Maintain business records

You can request deletion of your personal data at any time (subject to legal obligations).

8. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the information we hold

  • Request corrections

  • Request deletion of your data

  • Object to marketing communications

  • Withdraw consent at any time

To exercise your rights, contact us at karl@personify.design.

9. Children’s Privacy

Our website is not intended for individuals under 16.
We do not knowingly collect data from children.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data:

📩 Email: karl@personify.design
📞 Phone: +44 7792 550560